Learning Objective
All employees who are in contact with internal and external customers will learn how to make a better quality, constructive and effective customer experience possible.
Duration
2 Half Days
Customer Focus Training Content
- The importance of self-knowledge in understanding the needs of the people we communicate with/Emotional intelligence
- Active listening and meeting objections
- Solution-oriented questioning techniques
- Influencing Persuasion Methods
- Creating Loyal Customers
- Build Trust
- Finding the answer why customer choose us
- Understanding customers' expectations and making a difference in the new world