Learning Objective
The program provides the perspective of making business processes more efficient, increasing performance and developing positive relationships by managing the feedback process correctly.
Duration
2 Half Days
Educational content
- Why feedback and 360-degree feedback matter
- What is positive and constructive feedback?
- Learning agility and feedback relationship
- To receive feedback; self awareness
- Feedback through observation, need, emotion and strategy
- What coaching skills need to be developed to be able to give feedback; listening, reflection, ability to ask strong questions
- Preliminary
- questioning skills
- Word choice / What are we saying? How do we say?
- Ability to communicate securely
- Identifying and developing potential
- Feed forward as a proactive approach
- coping with difficult situations
- Role Play apps
- Case resolutions for accurate and poor feedback