Learning Objective
It aims to provide managers with the skills to adapt to the speed of change, add innovations to the leadership bag, cope with uncertainty environments / VUCA, adopt new strategies and paradigms, and determine more innovative strategies and approaches.
Duration
2 Half Days
Educational content
- The importance of self-knowledge in understanding the needs of the people we communicate with/Emotional intelligence
- Understanding critical times for the customer
- Creating Loyal Customers
- Inspiring Customer and Sales Management
- Build Trust
- Sales Management in VUCA conditions
- How to Approach Customers in the New World
- Where to Differentiate in order for the Perception of the Customer to Be Perfect
- Influencing Persuasion Methods
- Being an example to the team in customer orientation / being a secure foundation for the team